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You Work at Home And Have a Problem With a Piece of Equipment That You Use for Your Job. IELTS GT Complaint Letter Sample Answer.

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment in your letter. (IELTS GT Complaint Letters Sample Answer.)

Write a letter to the shop or company which supplied the equipment. In your letter
  • describe the problem with the equipment
  • explain how this problem is affecting your work
  • say what you want the shop or company to do
Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,
Sample Answer 1:

Dear Sir or Madam.

I am one of your frequent customers and I am writing to report a faulty scanner and printer that I purchased from your store on Sunday last week.

On Sunday, 21st of January, I visited one of your outlets to buy a scanner and printer. When I bought it after comparing with several other models, I was assured by your sales manager that this is the best one right now. However, after it was installed, to my utter dissatisfaction, I found the color is not at all accurate when I scan or print something. In fact, the image or any document sometimes is also blurry! Now, this is a major problem when it comes to scanning and printing.

As you might know, I am a freelance designer and content writer working from home. My clients are all over the world which is why a scanner is one of the main means to send my work. This is very crucial when I need to produce hand drawn and colored samples instead of computerized artworks if any client demands so. I’m also given a time limit for my work always, and therefore, a good scanner plus printer is inevitable for such type of work. For the last five days, my work is being hampered quite a lot.

Hence, I expect that you send someone from your technical team to come over to my house and check for yourself. But, I fear the same problem might occur again. So, in that case, you may replace it according to the terms and conditions.

I look forward to hearing back from you immediately.

Sincerely,

John Smith

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